Here's my resume. If you've understood my background, say "understood". RAPHAEL SCOTT Technical Product Manager firstname.lastname@example.org 555-555-5555 www.linkedin.com/raphaelscott New York, NY Summary ====== Technical Product Manager with strong background in IT. My experience in consulting has led to long-term client relationships and a passion for technical projects. My proudest achievement was implementing a new automated process that resulted in a $20M profit increase for the company. PROFESSIONAL EXPERIENCE ====== Technical Product Manager Amazon 01/2019 - Ongoing New York, NY Amazon is a technology company focusing on e-commerce, cloud computing, online advertising, and digital streaming - Created product roadmap that resulted in $10M additional annual revenue - Established methodology to maintain communication with partners and streamline contract negotiation - Assembled task force to restructure failing customer acquisition platform, resulting in 118% increase in sales cycle Technical Product Manager Comcast 01/2017 - 01/2019 New York, NY Comcast is a multinational telecommunications company - Led a team of developers in launching new automated process that resulted in $20M profit increase - Brought new partners to the company which expanded operation to 3 additional cities - Collaborated with engineers on training program for professional development initiative IT Consultant PwC 01/2015 - 01/2017 New York, NY PwC offers auditing, accounting, taxation, strategy management, and human resource consulting services - Trained Python engineers on best practices and internal server - Implemented CRM system for partners and increased sales revenue by 23% - Streamlined quarterly assessment process and cut expenses by 14% IT Business Analyst Deloitte 01/2013 - 01/2015 New York, NY Deloitte is an international professional services network that provides industry insights, consulting, financial advisory, and tax services - Designed and implemented solutions for customers and reduced waiting and administrative times by 40% - Have maintained relationships with clients that still exist today - Consistently provided consulting services that saved an average of $250K per year for clients Strengths ====== Analytical Thinking Able to identify and track KPIs that result in an average of 35% profit increase for clients Communication My engineering background allows me to collaborate efficiently with engineers and developers Problem Solving Led my team in solving high-priority company problems for 3 consecutive years TECHNICAL SKILLS ====== - Scrum - Product Development - UX Design - Tableau - JIRA - Python - Kanban Education ====== Master of Business Administration Stevens Institute of Technology 01/2008 - 01/2012 Hoboken, NJ Bachelor of Science, Industrial Engineering University of California, Berkeley 01/2004 - 01/2008 Berkeley, CA
Now, can you write me a sample answer (based on my resume) which follows the STAR format : Have you ever had to develop a new skill on the job? Tell me about your approach to the learning process.
One example of a time when I had to develop a new skill on the job was when I was working as a Technical Product Manager at Amazon. The company was looking to expand its customer acquisition platform, and I was tasked with assembling a task force to restructure the platform. The problem was that I had no prior experience with customer acquisition and had to learn about it quickly in order to lead the team effectively.
My approach to the learning process was to first identify the key areas of the customer acquisition process that we needed to focus on. I then reached out to experts in the field, both within and outside of the company, to gain a deeper understanding of the subject matter. I also read industry reports and studies, and attended relevant conferences and webinars to learn from the best practices of others.
Once I had a good understanding of the subject matter, I began to apply my newly acquired knowledge by working closely with my team. I provided guidance and mentorship, and encouraged them to share their own experiences and insights. I also made sure to continuously measure and track the progress of our efforts, using tools like Tableau and JIRA, to ensure that we were on the right track.
Through this process, I was able to successfully lead the team in restructuring the customer acquisition platform, resulting in a 118% increase in sales cycle. This experience reinforced my belief in the importance of continuous learning and the value of having a strong approach to the learning process.