Create sample interview answers for the following questions, using the challenge-action-result framework. Reference my resume: Your Name CSP with 10+ years in global sales name@gmail.com +1-656-482-2606 Los Angeles, CA Achievements ====== Increased inbound sales success rate by 30% By combining new demo practices and mapping out data-driven acquisition funnel in real-time Achieved top 5% sales ranking By volume and quota for two years in a row Experience ====== Sales Manager Rolfson 01/2016 - Ongoing Los Angeles, CA Rolfson is an all-in-one collaboration tool, that looks like a spreadsheet but provides powerful functionalities for a comprehensive ERP solution. - Exceeded sales target standards by an average of 44% in an ultra-competitive ERP software niche during the first year - Developed three previously unused customer acquisition channels: social, email, inbound sales to grow potential customer database by 450% - Consolidated the clients territory and grew the sales in new clients by 35% of the sales accomplished Sales Specialist Crist 01/2014 - 01/2016 Los Angeles, CA Crist is a young and ambitious company offering professional development services to clients around the world. I am responsible for UX and UI design of banking and financial products for the Orwell Group. - Designed & developed website for online editor http://3dhomeonline.com/editor - Achieved 100% user approval rating of world-class application redesign - Responsibility for establishing a lean, user-centered design process and culture across a digital team of 6 - Worked on a team of 6 to build an educational app that teaches electrical engineering concepts to kids Sales Representative Dufour 01/2010 - 01/2014 Los Angeles, CA Dufour is a company, which helps ambitious senior managers with entrepreneurial dreams launch successful technology-driven businesses, built to scale. - Assigned as one out of 10 key advising representative for top tier merchants for a new product line - Facilitated $600,000 worth of new business annually after implementing new direct sales strategy - Personally responsible for 75 and 120 new accounts in 2011 and 2012 years through cold calling - Nurtured, managed, and grew a $2.1 million customer database as an account manager over three years Education ====== Strategic Marketing University of California, Berkeley 01/2006 - 01/2012 Certification ====== Software Processes and Agile Practices University of Alberta Client Needs and Software Requirements University of Alberta Skills ====== Soft Set - Negotiation - Networking - Relationship Building - Maximizing Sales - Cold Calling - Forecasting Tech Stack - Salesforce - Propeller CRM - Pipedrive - Hellosign - WebEx Strengths ====== Connecting with people People feel comfortable with me and my ability to show empathy. This helps with the customer support and constantly thinking of the end client in my work. Presenting & Public Speaking Most comfortable in front of an audience, I have been presenting 7-10 times per week in front of clients and at sales conferences and seminars Active Listening Successfully managed a client portfolio of over 20 ensuring frequent touch points and regular status meetings to ensure continued loyalty by hearing and exceeding their needs Here are the three questions: How do you motivate your sales team? How do you handle conflict within your sales team? Describe a time when you had to turn around a struggling sales team.
Question 1: How do you motivate your sales team?
Challenge: Keeping sales teams motivated can be a challenge, especially during times of change or stress.
Action: I motivate my sales team in a variety of ways. First, I provide them with clear goals and objectives, so they have a clear understanding of what they're working towards. Second, I ensure that they have the necessary resources and tools to succeed, such as access to the latest sales training and technology. Third, I recognize and celebrate their successes, both individually and as a team. This could be through rewards or public recognition, such as highlighting their achievements in team meetings or company-wide communications. Finally, I make sure to foster a positive team culture by creating a supportive and collaborative environment.
Result: By following these methods, I have been able to motivate my sales team to consistently exceed their targets and achieve success. For example, while working at Rolfson, I was able to exceed sales targets by an average of 44% in an ultra-competitive ERP software niche during the first year. By keeping my team motivated, we were able to achieve impressive results and grow the business.
Question 2: How do you handle conflict within your sales team?
Challenge: Conflicts can arise in any team, and it's important to have a plan in place for how to handle them when they do.
Action: When conflicts arise within my sales team, I take a collaborative approach to resolving them. First, I make sure to listen to both sides of the issue and understand each person's perspective. Then, I work with the team members involved to identify the root cause of the conflict and explore potential solutions. I encourage open and honest communication and make sure that everyone involved feels heard and understood. If necessary, I bring in other team members or managers to help facilitate the conversation and provide additional perspectives. Throughout the process, I remain neutral and focused on finding a resolution that works for everyone involved.
Result: By taking a collaborative approach to conflict resolution, I have been able to maintain positive relationships within my sales team and ensure that everyone is working towards common goals. For example, while working at Dufour, I was able to facilitate $600,000 worth of new business annually after implementing a new direct sales strategy, despite initial conflicts within the team about the best approach to take. By working together to find a solution, we were able to achieve impressive results and grow the business.
Question 3: Describe a time when you had to turn around a struggling sales team.
Challenge: Turning around a struggling sales team can be a daunting task, but it's important to take action to get the team back on track.
Action: When faced with a struggling sales team, I take a three-pronged approach to turning things around. First, I focus on identifying and addressing any underlying issues that may be impacting the team's performance, such as lack of resources or inadequate training. Second, I work with individual team members to identify areas for improvement and provide them with the necessary support and coaching to address these issues. Finally, I make sure to celebrate small wins and keep the team motivated and focused on achieving their goals.
Result: By following this approach, I have been able to successfully turn around struggling sales teams and get them back on track. For example, while working at Crist, I was responsible for UX and UI design of banking and financial products for the Orwell Group. By establishing a lean, user-centered design process and culture across a digital team of 6, we were able to achieve a 100% user approval rating of a world-class application redesign. By identifying and addressing the underlying issues, working with individual team members, and keeping the team motivated, we were able to achieve success and turn things around.